“They did not return the full deposit to my bank account which is very scammy and did not provide a valid booking reference number either for the hotel booking. Very disappointed and the queue for checking in was ridiculous. They really need to reconsider their system especially for people checking in after a long haul flight”
Guest voice
I stayed here
25 have read this Stay Truth · No account · published as a guest note
Only remarks with a source. Other languages are rendered in English. Words without a source are set aside. Themes belong to the moments of the stay that compose Stay Truth.
trip_com · 2 · fell short · queue
“They did not return the full deposit to my bank account which is very scammy and did not provide a valid booking reference number either for the hotel booking. Very disappointed and the queue for checking in was ridiculous. They really need to reconsider their system especially for people checking in after a long haul flight”
trip_com · 10 · delighted · front desk, check in, check-in
“The only thing I could complain about was the check-in for how long the line was but after getting to the front desk I was welcomed with a room upgrade and I loved every part of it. It was spacious, room was quiet and view/ location was perfect. Amenities found in the bathroom are more than what you’d find in a hotel. It has a very pleasant smell and bed was comfortable enough after a long day walking in the strip, which by the way its location is also very convenient, I had an event in the sphere and personally I didn’t find it that far away but you’d have to be in good shape and used to walk to get there on foot. Would stay here again if I ever go back to Vegas.”
“We loved our stay at Caesars. We only had a basic room but it was absolutely huge. I’d stay again in a heartbeat and it was amazingly located on the strip”
Published n is how many reviews that site reports. Cited words are the excerpts AskSIM actually holds. Open Cited quotes to take those rows — not the full published count.
“Beautiful hotel and casino! Our room was very spacious and perfect for a family of four. We especially loved the jacuzzi bathtub and separate shower. The only slight downside was that the lady who checked us in at reception wasn’t particularly friendly or welcoming, and the service could have been better. However, this didn’t take away from our overall experience. We really enjoyed our stay and would definitely return and recommend the hotel to others.”
“This time I stayed at the Caesar Hotel. The location is very good, next to the bullagio, and the nightclub in the hotel is also good. The hotel room is large, the bathroom is large in white, and the body lotion provided is also good. The service is good. The advantage is that the elevator is very fast.”
trip_com · 10 · delighted · translated · check in, pool, swimming pool
“Bottled water is provided when you check in. Bottled water is provided for free in the room, slippers are provided for free, toothbrush, toothpaste and mouthwash are provided for free. The outdoor swimming pool is huge and numerous, exceeding expectations! Great hotel!”
trip_com · 2 · fell short · reception, housekeeping, room was
“Subject: Formal complaint — Caesars Palace Las Vegas stay To whom it may concern, I am writing to formally complain about my recent stay at Caesars Palace Las Vegas, booked through Trip.com. The experience did not match what is expected from a five-star hotel. The issues I encountered were: 1. Wi-Fi is only complimentary for 2 devices — and we are 3 guests. Each additional device costs $14.99/day, which was not disclosed at booking. 2. Room service cannot be ordered from a Spanish phone number. The in-room phone system would not let me place any order, and there was no alternative offered. 3. Staff at reception were unfriendly and dismissive. When I asked about a room with a Strip view, the price jumped to around $70 extra, and the agent's attitude was visibly rude. Even though they claimed not to speak Spanish, their facial expressions made their disdain very clear. 4. The room was not in five-star condition: damaged/chipped furniture (visible bare wood on the minibar cabinet), scratches on surfaces, and maintenance was clearly skipped. 5. Housekeeping did not change the towels or properly service the room. For a property marketed as a luxury Caesars Rewards destination, this level of service, transparency, and room condition is unacceptable. I am attaching photos as evidence and I am requesting a partial refund of the resort fee and compensation for the additional Wi-Fi charges.”
“Great place, the rooms are beyond words, we stayed on octavious tower overlooking the pools. The restaurants are plenty there are 2 Starbucks amd also a state of the art gym. Nothing to complain about, the casino can be overwhelming to the non player but over all incredible experience.”
trip_com · 9 · delighted · luggage, check in, reception
“We had a really nice stay at Caesars Palace. The room was clean and comfortable, with beautiful fountain views, and the location was perfect. Housekeeping did a good job, though they occasionally missed a few basics like towels and bottled water. Our only disappointment was our first experience at reception. We arrived early just to check if the room was available or if we could leave our luggage, but the staff member didn't seem interested in listening and simply told us to come back after 4 pm. A little more friendliness and willingness to help would have made a big difference. We decided to return later and check in with someone else, which went smoothly. Apart from that, we really enjoyed our stay and had a great time at Caesars Palace.”
“check in 的時候直接給我分到一個停車場景觀房,而且廁所裏有一股很大的味道。 打電話打了好幾個,十幾分鍾後才有人上來,看了之後説確實修不了,是下水道的問題。 於是我們就打電話找前台要求換房,前台卻説一定要我們拖着行李回到前台才可以。這個酒店非常大,從前台走到入住的那個塔樓大概要走十幾分鍾。最後衹能讓男朋友拿着行李在原地等,我再跑回前台去找他們換房”
“One of the best hotels that I have ever stayed in- and I have been to over 40 countries! Room was clean and spacious, and the view from the window was excellent.”
“Everything was good. Great location, size of room, etc. But few things could be improved. Slow internet connection and only 2 devices included in the rate was challenging for the family of 4. Also no bar/freezer was unusual for this level of hotels.”
“Housekeeping did not clean the room for the first 3 days despite us requesting day 2 and day 3. We completely ran out of soap & towels after 2 days but we had to complain to guest services as housekeeping failed to attend. We did get a delivery of towels and soap after we complained but the room should have been made up as requested on 2 previous days. The bedside and stand lights have very old fashioned turn switches that are very difficult to actually turn on and off. There was no fridge in the room only the minibar which was crammed full so that you could not remove anything to create space from without being charged There was an ice machine in the corridor but no water dispenser In the lobby bar and others even when we ordered drinks for our party of 8 which was 2 or 3 rounds costing over $500 the bar staff would not allow us to have a glass of tap water! We were expected to pay $8 for a small bottle. This was not the case at other outside venues such as the Venetian. There were lots of little things that have changed since wee last stayed there like making the gambling odds more in favour of the house on blackjack and roulette but it was the overall feeling that the hotel was constantly nickel and dimeing us which is not good for a 5 star establishment.”
trip_com · 7 · mixed · front desk, dirty, come back
“I was with my family stayed there Asked for baby crib for our room suite They brought it next day And air condition was not working right I asked to switch room They told take everything out from room and come back and talk to them I told the gentleman right now I somewhere to be I will come back and speak to front desk after Behind they ended up changed my room with out my permission And also I had a appointment to be somewhere Since my garage parking was paid It would not let me know out of parking so I ended misssing appointment I call for customer service since I have baby who eats baby food Bed sheet got dirty I call at 2 pm and requested house keep 10 hrs I came back to room and room still had dirty bad sheet and it was 12.30am My kids were sleepy And call front desk like 3 times after and they kept telling me we request it already n I have to wait Till some1 shows And argue with and tell my kids are sleepy and it’s late Over all bad experience at ceaser place”
trip_com · 10 · delighted · translated · front desk
“The hotel is fully equipped and comfortable, and the rooms are spacious. The front desk has been upgraded with money, but there are really no service staff. It's too big! This is the view of the room”
trip_com · 8.5 · delighted · check in, clean, room was
“Nobu hotel was a nice little boutique hotel nestled within caesars palace. Check in was fast and staff were really friendly and nice. We were able to check in early as rooms were available. Room was huge and clean.”
trip_com · 9 · delighted · baggage, front desk, reception
“Our families stay at Caesars palace was awesome. We were not happy at first with the room provided and the front desk changed that immediately without issue. Me and my wife were renewing our vows after 30 year's and the hotel manager Jordyn Boothe who I would like to mention personally provided us with a bottle of champagne and a fruit platter and made our stay at the hotel even more enjoyable. The room we booked had a fountain view which was incredible with a view of the Eiffel Tower and the Bellagio fountain . The reception, baggage and pool staff were very helpful and polite and all in all it was a great experience. Only downside was there are no umbrellas at the po unless you pay for them we would stay there again no problem. Thanks to everyone at the hotel.”
“Best hotel in las vegas, love it all. The service was simply amazing. I like the decoration in the palace. Absolutely perfect experience for us to visit again in the future.”
“KIANA WAS INCREDIBLE! Best check in and hotel experience ever. She was so welcoming and kind. This was our first time at Caesars palace and we will definitely be back because of her! (Give her a raise for real!)”
“I stayed at the Caesars Palace this time, and the location is excellent, right next to the Bellagio. The nightclub inside the hotel is also great. The hotel room is spacious, and the bathroom is large and all white, with good body lotion provided. The service was good, and a major plus is how fast the elevators are.”
“The room was spacious, clean, and comfortable. We had a view over the pool. The jets in the tub helped my achy body, after a long day walking the strip. The shower was also roomy. The location is perfect. You can shop, site see, gamble, eat at the...”
“Our room in the Octavius tower was spacious and felt very high end. The bathtub was my favorite! The bed was extremely comfortable and I slept great! The hotel has so much to offer that we barely needed to leave. Housekeeping staff was very friendly and helpful. The pools were amazing and the location was perfect!”
“Classic Vegas bling and has been the perfect home base whenever I'm in town for a concert or event. The staff has been kind on check in and I have always appreciated them going above and beyond to make sure I have the best room for me. The spa is amazing and the pools are great. The location is perfect for everything.”
“Great location. Awesome restaurants inside. Horribly overpriced, but that’s Vegas for you! We stayed in one of the newer towers with a pool view – highly recommend.”
“It was my third time in Las Vegas and first time staying on the strip and Caesars Palace did not disappoint, it was an excellent experience, clean room, great customer service and overall excellent experience. Will definitely stay there for my next trip to Vegas.”
“"The room was spacious, clean, and comfortable. We had a view over the pool. The jets in the tub helped my achy body, after a long day walking the strip. The shower was also roomy. The location is perfect. You can shop, site see, gamble, eat at the..."”
“"Our room in the Octavius tower was spacious and felt very high end. The bathtub was my favorite! The bed was extremely comfortable and I slept great! The hotel has so much to offer that we barely needed to leave. Housekeeping staff was very..."”
“"El estacionamiento (muy lejos), el ruido general del hotel (aunque no en las habitaciones), la cola para hacer el check-in, el hecho que me pidieran la tarjeta cuando ya estaba en Booking. Me parecio que estan atrasados tecnologicamente. La ubicacion."”
“"La limpieza. No sacaron la basura. A veces se demoraban Escasas reposteras para la piscina. El hotel es increíble. Arquitectura, decoración. Todos los detalles de buen gusto."”
“"El poco trato personal con los clientes del hotel. Todo se centra mas en casino que no el los huesoedes y alfinal tendrian que rpiorizar los que estan allí en el hotel. El checkin i el check out bastante deficiente no te explican nada y encima te vuelven cargar el importe de la habitación mas el cargo que tu tienes del primer dia una cosa que no puedo entender ya que entonces tienes durante el viaje un sobrecargo que hasta que no se va tardan unos días y la tarjeta bloquean ese importe. en ese aspecto muy mal la gestión."”
“Thank you Cody for all your help and for taking care of us during our stay! You made our honeymoon that much better. Caesars palace gets a 10/10! Couldn’t have wished for more.”
“I stayed at the Caesars Palace this time, and the location is excellent, right next to the Bellagio. The nightclub inside the hotel is also great. The hotel room is spacious, and the bathroom is large and all white, with good body lotion provided. The service was good, and a major plus is how fast the elevators are.”
tripadvisor · 5 · delighted · front desk, clean, room was
“We absolutely fell in love with this hotel! From the moment we checked in, Kris at the front desk set the tone with her amazing kindness and helpfulness, taking the time to explain everything to us. She even recommended some restaurant and bars to try and visit which we did and had a great time. The room was fantastic and very clean, the dining options were excellent, and the overall service was next-level.”