“I rarely leave negative reviews, but this experience was extremely disappointing. The guests in the room next to ours created excessive noise for hours at a time. There was loud talking, shouting, arguing, and loud music. We reported the issue to the front desk multiple times from the very first day, yet the problem continued into the following days. Security was sent to the room several times, but the situation was never properly resolved. Despite repeated complaints, we were unable to rest or sleep. The hotel was aware that the guests were intoxicated and that security had already been involved, yet the disturbances continued. What was most frustrating was that the burden seemed to be placed on us rather than on the guests causing the disruption. We had a large amount of luggage and had no desire to move rooms. More importantly, we were not the guests creating the problem. The front desk’s response was, frankly, the worst part of the entire experience. Despite numerous complaints, they showed little interest in actively resolving the issue. We were repeatedly told, “There is nothing we can do,” “It is security’s responsibility,” and “There are no available rooms.” The same responses were given over and over again while the problem continued. At one point, food and beverage credits were offered. However, I was not asking for free meals. I was asking for a quiet room where I could sleep. I repeatedly explained that I wanted the noise problem resolved, not compensation, yet no meaningful action was taken. During my 8-night stay, I was unable to sleep properly for 3 nights because of the ongoing disturbances. Rest is one of the most basic expectations of any hotel stay, and unfortunately, this hotel failed to provide it. I genuinely believe I should be compensated for at least those three nights. Paying full price for a room while being unable to sleep because of repeated noise complaints that were never effectively resolved is simply unacceptable. I was also extremel”
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trip_com · 3 · fell short · luggage, front desk, explained
“I rarely leave negative reviews, but this experience was extremely disappointing. The guests in the room next to ours created excessive noise for hours at a time. There was loud talking, shouting, arguing, and loud music. We reported the issue to the front desk multiple times from the very first day, yet the problem continued into the following days. Security was sent to the room several times, but the situation was never properly resolved. Despite repeated complaints, we were unable to rest or sleep. The hotel was aware that the guests were intoxicated and that security had already been involved, yet the disturbances continued. What was most frustrating was that the burden seemed to be placed on us rather than on the guests causing the disruption. We had a large amount of luggage and had no desire to move rooms. More importantly, we were not the guests creating the problem. The front desk’s response was, frankly, the worst part of the entire experience. Despite numerous complaints, they showed little interest in actively resolving the issue. We were repeatedly told, “There is nothing we can do,” “It is security’s responsibility,” and “There are no available rooms.” The same responses were given over and over again while the problem continued. At one point, food and beverage credits were offered. However, I was not asking for free meals. I was asking for a quiet room where I could sleep. I repeatedly explained that I wanted the noise problem resolved, not compensation, yet no meaningful action was taken. During my 8-night stay, I was unable to sleep properly for 3 nights because of the ongoing disturbances. Rest is one of the most basic expectations of any hotel stay, and unfortunately, this hotel failed to provide it. I genuinely believe I should be compensated for at least those three nights. Paying full price for a room while being unable to sleep because of repeated noise complaints that were never effectively resolved is simply unacceptable. I was also extremel”
“This was a very nice hotel the amenities were disappointing. The pool times were 10:00 a.m. to 6:00 p.m.. definitely took away from going out and doing events and then having some quality time with your kids at the pool. No seating unless you reserve a table or Cabana for at least $150 minimum drinks or food. So unless you're going to do that you're stuck out in the sun or in the water. The hot tubs were not even working they called them mini pools. Not exactly sure but was very disappointing to say the least with the Limited hours to the pool. Interesting to be a resort but wasn't family friendly with the hours and the short of not even having a Jacuzzi to soak and enjoy. I chose this hotel because it has the ayce buffet restaurant. That was great unlimited Lobster and crab legs on Wednesdays and Thursdays.”
Published n is how many reviews that site reports. Cited words are the excerpts AskSIM actually holds. Open Cited quotes to take those rows — not the full published count.
“Stayed at Palms Casino Resort in Las Vegas and everything was good! 🎰✨ Awesome off-Strip location (easy cab to the action), modern and clean rooms with killer Strip views, no resort fee (huge win), and the pool area is a vibe—perfect for chilling after a night out. Staff was friendly, casino energy was fun without the chaos, and dining spots like the food court hit the spot for quick bites. Vegas magic at its finest!”
“Worst service i have ever experienced, the room card stopped work every 10 minuets, each time it happened, i had to wait for an hour or so in que to fix it, like a working room key is not part of this hotel services”
trip_com · 8.5 · delighted · translated · clean, pool, swimming pool
“The hotel is very close to Chinatown, 5 minutes' drive away, and more than 10 minutes' drive to the central district. The room is clean and comfortable, relatively large, but the swimming pool is small, but the atmosphere is good.”
“This is the hotel I choose every time I go to Las Vegas. Although it is a bit far away from the Las Vegas Strip, it only takes 30-40 minutes to walk. The environment is quiet, the rooms are spacious and clean, and Fantasy Tower is relatively new. I will stay here again.”
“This hotel and casino was really nice. Thank God it's off of the strip. The room that was selected for me was okay. The eyes on the wall was a little creepy, but it was okay. I don't like the fact you couldn't use the refrigerator in the room without being charged. That shouldn't be an issue. So if you get a room at the Palms, bring a cooler, because the refrigerator is off limits unless you want to pay for it.”
““Every time I go to this hotel we have to be one of the best hotels in the state of Nevada. From the staff to the food and the relaxable environment.””
“Once Again ⭐️⭐️⭐️⭐️⭐️, We stayed at the Palms Casino Resort, and once again it reminded us why this remains one of our absolute favorite hotels in Las Vegas.”
“We had an absolutely wonderful stay at The Palms Hotel in Las Vegas. From the moment we arrived, we were impressed by the free parking and the wide range of high-quality dining options available right on the property.”
“Great place to stay if you don't need to be on the Strip. Room and layout was excellent. The room was spacious and still seems newly remodeled (Fantasy Tower).”
tripadvisor · 5 · delighted · the casino, poker, table games
“My wife and I recently visited the Palms Casino Resort in Las Vegas and were very impressed. The casino has a great atmosphere with a good selection of table games and poker machines.”
“On this trip to Las Vegas, we reserved a table for 2 several weeks in advance for the 8 pm seating at the All-You-Can-Eat Lobster buffet at the Palms Casino Resort.”
“I had a stunning suite on the 52nd floor. This property has it all without all the frantic energy of the strip and is a great value. I will definitely be staying here again when I visit my daughter who lives in Vegas”
booking · 8 · delighted · check in, check-in, pool
“We loved everything in this great hotel, the room, the pool, the view. Staff was helpful and check-in was super easy and fast. The pool area was cozy and super cool. We already miss this hotel and will be back if we ever happen to come to Las Vegas”
“It was a nice casino, plenty of food choices, free parking. Easy access to get to the room. The room was gorgeous! And the balcony had a view that was amazing!”
“We had an absolutely wonderful stay at The Palms Hotel in Las Vegas. From the moment we arrived, we were impressed by the free parking and the wide range of high-quality dining options available right on the property.”
tripadvisor · delighted · the casino, poker, table games
“My wife and I recently visited the Palms Casino Resort in Las Vegas and were very impressed. The casino has a great atmosphere with a good selection of table games and poker machines.”
“On this trip to Las Vegas, we reserved a table for 2 several weeks in advance for the 8 pm seating at the All-You-Can-Eat Lobster buffet at the Palms Casino Resort.”
“We stayed one night for a local getaway at The Palms. Had never been here before and was somewhat concerned reading all the negative reviews but that was not my experience.”
“I had a super stay at the Palms on retreat with a business group. We stayed in the Real World Suite from the TV series. Pool table, lounge area, stereo, aquarium, three bedrooms (six beds), kitchen, two showers, and two toilets.”
“I don't know where else supposed to complaint. I come to Vegas a lot and I frequent The Palms for the cheap tables with the last few times I've been I played the crapless table and usually it's a pretty good time but lately it seems as if the craps crew isn't getting along well.”
“We booked a stay for 4 woman 2 of which were 21-year-old, daughter and 21-year-old friend. They had a room on the 15th floor and the other on the 12th floor. The first day there the 2 young girls returned to their room to find 4 men standing in it unannounced saying they were fixing the Wi-Fi.”
“I rarely leave negative reviews, but this experience was extremely disappointing. The guests in the room next to ours created excessive noise for hours...”
“Its was a great experience and jerry over at the points vip center replaced my points card when i lost it. the rooms and food were perfect and movies...”
““The location and facility were great. The room is good, just a small defect: the bathroom drainage was quite slow, and it seems like a previous guest might have thrown cigarette ashes into the drain.””
““I was unexpectedly charged a “Condo Owner Service” fee of $90.70 when I checked out. The property claimed it was a one-time cleaning fee and said they had notified me twice — once a week after booking and once a week before check-in. However, the room listing on Booking.com clearly states that the one-time cleaning fee is already included in the price (taxes excluded). There was no mention anywhere during the booking or payment process that I would be charged an additional fee.””
booking · 8 · delighted · check in, check-in, clean
““Property was clean and secure. The check-in process could have been better. Waiting two hours after arriving to the hotel for a room. Told the hotel I would be in at 3pm. They didn’t have a room ready until 5pm.””